U.S. Citizen Services
- you are required to schedule an appointment on our online appointment system for all non-emergency services.
- To apply for a passport, consular report of birth abroad, visa pages and notarials, please schedule an appointment online.
- Zurich and Geneva Consular Agencies have independent appointment systems. Please call or email them to schedule an appointment (contact info below). Note - Please schedule ONE appointment per family.
- PLEASE SEE NOTICE BELOW ABOUT ITEMS NOT ALLOWED INTO THE US EMBASSY.
Please note - if you want to renounce your U.S. Citizenship, you MAY NOT use the Embassy's online appointment system. For information on how to renounce your citizenship, please see:
Embassy and Agencies closed on Swiss and American Holidays
Embassy Address in Bern:
Consular Section in Bern
In order to ensure everyone's safety and to ensure that security screening does not delay admission to the Consulate, none of the following items will be allowed into the Embassy -- electronic devices (including phones and computers), baby strollers or bags, backpacks, handbags, suitcases or liquids in any form. Security has the authority to determine the items which are allowed in the Embassy. Security personnel will not store items for applicants. We therefore suggest that all such items be left at home, in a locked car, at a locker at the train station, or with a friend or relative who remains outside the premises.
We encourage visitors to bring only necessary documents with them.
American Citizen Services
Counter Service by appointment only- 9:00 until 11:30 a.m., Monday through Friday except on American and Swiss holidays
Routine telephone calls: 031 357 70 11 from 2 p.m. - 4 p.m.
Emergencies Only: 031 357 70 11
Emergencies after hours, on weekends and holidays: 031 357 77 77
Fax: 031 357 72 80
Consular Agency Geneva
Hours - 10 a.m. - 1 p.m. (by appointment only) email Geneva-CA@state.gov for an appointment. Appointments only possible through email. Closed on American and Swiss holidays.
Only Swiss francs will be accepted as payment at the consular agency in Geneva at this time.
Agency Address : 7, rue François Versonnex, CH-1207 Geneva, Switzerland
Mailing Address: c/o U.S. Mission
11, rte. de Pregny
Requests for immigrant and non-immigrant visas should be directed to the Embassy in Bern. No visa services are offered at the consular agencies.
All clients applying for passport renewals are asked to bring a one franc self addressed stamped envelope (size C5).
If wheel chair access is required, please call ahead so that special arrangements can be made.
Consular Agency Zurich (by appointments only)
Caution - We would like to alert the public that there is a construction site in progress in front of the building where the Zurich Consular Agency is located.
You may contact the office by e-mail (firstname.lastname@example.org) or phone 043-499-2960) Monday - Friday 10 a.m. - 1 p.m.
Only Swiss francs will be accepted as payment at the consular agencies in Zurich. The Embassy in Bern is able to accept U.S. dollars and major credit cards.
Address: Dufourstrasse 101
CH-8008 Zurich, Switzerland
Direction: Take the Number 2 or 4 Tram in the direction of Tiefenbrunnen to the stop "Feldeggstrasse".
To schedule an appointment:
You may schedule an appointment by sending an e-mail to email@example.com . Please suggest a date and an alternative.
Requests for immigrant and non-immigrant visas should be directed to the Embassy in Bern. No visa services are offered at the consular agency.
Appointment System At U.S. Embassy Bern
APPOINTMENT SYSTEM AT US EMBASSY BERN (CLICK BLUE TEXT TO MAKE APPOINTMENT). Due to tight security, appointment is necessary to enter the Embassy in Bern.
APPOINTMENTS FOR GENEVA CONSULAR AGENCY - only possible through email. Please email to Geneva-CA@state.gov
APPOINTMENT FOR ZURICH CONSULAR AGENCY - Please call between 10 a.m. - 1 p.m. to schedule an appointment - 043 499 2960 or write an email to Zurich-CA@state.gov